Logistics Customer Support Specialist

Atrium Staffing; Morrisville (Bucks County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing LLC is assisting a client in Morrisville, PA by recruiting a Customer Service Representative for onsite logistics support. You will act as the main liaison among customers, drivers, warehouse staff, and internal teams to ensure accurate order processing and shipment coordination.

Key duties include data entry, issue resolution, and maintaining records in 3PL, TMS, and WMS systems. Strong communication and multitasking are essential in this fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in warehouse, logistics, dispatch, or supply chain operations.
• Proficient with MS Office and data entry.
• Knowledge of 3PL, inventory, TMS or WMS is a plus.

Responsibilities

• Serve as primary contact for customers, drivers, and internal teams by phone and email.
• Process orders and shipment requests with accurate data entry.
• Coordinate with warehouse/transportation teams to track shipments and provide updates.
• Maintain records in 3PL, inventory, and logistics systems.
• Monitor emails in Outlook and communicate professionally and timely.
• Support administrative tasks for customer service and logistics operations.

Skills

Customer service

Data entry

Multitasking

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

TMS familiarity

WMS familiarity

Job description

Atrium Staffing LLC is assisting a client in Morrisville, PA by recruiting a Customer Service Representative for onsite logistics support. You will act as the main liaison among customers, drivers, warehouse staff, and internal teams to ensure accurate order processing and shipment coordination.

Key duties include data entry, issue resolution, and maintaining records in 3PL, TMS, and WMS systems. Strong communication and multitasking are essential in this fast-paced environment.