Logistics Customer Experience Specialist

Atrium; Morrisville (Bucks County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Customer Service Representative to act as a liaison between customers, drivers, warehouse personnel, and internal teams. You will support order processing, shipment coordination, and record maintenance to ensure accurate information across systems.

The role requires 1+ year of logistics-related experience and proficiency with Microsoft Office. It is an onsite position offering a care package and opportunities to contribute to a collaborative logistics team.

Qualifications

• 1+ years of experience in warehouse, logistics, transportation, dispatch, or supply chain operations.
• Knowledge of trucking, transportation, warehouse processes, and shipment coordination.
• Familiarity with 3PL, inventory management, transportation management (TMS), or warehouse management (WMS) systems.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong data entry, organizational, and multitasking skills with the ability to manage high email volume and competing priorities.
• Excellent attention to detail, communication, problem-solving, and customer service skills.
• Reliable, team-oriented professional comfortable working in a fully onsite office environment and collaborating with warehouse staff, drivers, customers, and internal teams.

Responsibilities

• Serve as the primary point of contact for customers, drivers, and internal teams, providing timely and professional support via phone and email.
• Process customer orders, shipment requests, and service inquiries while ensuring accurate data entry and record maintenance.
• Coordinate with warehouse and transportation teams to track shipments, resolve delivery issues, and provide status updates to customers.
• Maintain and update information within 3PL, inventory management, and company systems to ensure accurate records and reporting.
• Monitor and respond to customer and internal emails using Microsoft Outlook, ensuring timely, professional, and accurate communication.
• Assist with administrative duties including documentation, filing, reporting, and communication to support customer service and logistics operations.

Skills

Customer service

Data entry

Multitasking

Communication

Attention to detail

Microsoft Outlook

Microsoft Word

Microsoft Excel

Teamwork

Time management

Education

High school diploma

Tools

3PL systems

TMS

WMS

MS Office

Job description

Atrium is seeking a Customer Service Representative to act as a liaison between customers, drivers, warehouse personnel, and internal teams. You will support order processing, shipment coordination, and record maintenance to ensure accurate information across systems.

The role requires 1+ year of logistics-related experience and proficiency with Microsoft Office. It is an onsite position offering a care package and opportunities to contribute to a collaborative logistics team.