Logistics Customer Support Specialist

Cargoo; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

CSA Global Logistics is seeking a Customer Support Specialist to join its team and support the Cargoo platform’s customers in the United States. You will handle inquiries, investigate issues, and coordinate resolutions with Product and Development teams to ensure high customer satisfaction.

The role requires strong communication skills, tech-savviness, and the ability to work with cross-functional teams in a fast-paced logistics environment.

Qualifications

• Experience in customer support or a customer-facing role; logistics/freight familiarity is a plus.
• Fluent in English and Spanish; Portuguese is a plus.
• Tech-savvy with strong communication and problem-solving skills.
• Ability to work cross-functionally in a fast-paced environment.

Responsibilities

• Handle daily customer inquiries via email, chat, and ticketing systems promptly.
• Investigate issues, identify root causes, and coordinate with Product and Development teams.
• Maintain accurate records of customer interactions and support activities.
• Collaborate with Sales, Operations, Product, Development, and IT to ensure seamless customer experiences.
• Contribute to knowledge base and best practices.

Skills

Customer support

Logistics knowledge

Multitasking

Communication skills

Bilingual EN/ES

Tools

CRM systems

Ticketing systems

Job description

CSA Global Logistics is seeking a Customer Support Specialist to join its team and support the Cargoo platform’s customers in the United States. You will handle inquiries, investigate issues, and coordinate resolutions with Product and Development teams to ensure high customer satisfaction.

The role requires strong communication skills, tech-savviness, and the ability to work with cross-functional teams in a fast-paced logistics environment.