Customer Service Administrator

Commodity Supplies; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

CSA Global Logistics is seeking a motivated Customer Service Admin to join our Miami operations. You will coordinate multimodal shipments, with a strong emphasis on ocean freight, monitor progress, and resolve delays while ensuring regulatory compliance.

You will collaborate with carriers, port operators, customs brokers, and internal teams to provide timely updates and exceptional customer service. Fluency in English and Spanish, plus strong Excel skills, are required for success.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Or at least 1 year of relevant logistics, freight forwarding, supply chain, or customer service experience.
• Ocean freight forwarding experience is highly preferred.

Responsibilities

• Plan and coordinate multimodal shipments with emphasis on ocean freight.
• Monitor shipment progress and resolve delays or issues promptly.
• Coordinate with carriers, port operators, customs brokers, and partners for seamless execution.
• Prepare and manage shipping documentation in compliance with trade regulations.
• Provide updates to customers and respond to inquiries professionally.
• Maintain data in Cargoo TMS and Microsoft Dynamics ERP.
• Support carrier management and optimize service and costs.
• Collaborate with sales, trading, finance, and logistics teams for operational excellence.

Skills

Bilingual English/Spanish

Excellent communication

Strong organizational skills

Attention to detail

Customer service mindset

Multitasking ability

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field

Tools

Cargoo TMS

Microsoft Dynamics ERP

Microsoft Office Suite

Excel

Job description

Join Our Team

CSA Global Logistics is looking for a motivated and detail-oriented Customer Service Admin to join our operations team in Miami.

This is an excellent opportunity for someone looking to build a career in logistics and supply chain management. As a key member of our operations team, you will help ensure the smooth execution of international freight movements while delivering exceptional customer service to clients around the world.

What You’ll Be Doing

• Plan and coordinate multimodal shipments, with a strong focus on ocean freight.
• Monitor shipment progress and proactively resolve delays or operational issues.
• Coordinate with carriers, port operators, customs brokers, and logistics partners to ensure seamless execution.
• Prepare and manage shipping documentation while maintaining compliance with international trade regulations.
• Provide timely shipment updates and maintain clear communication with customers.
• Respond to customer inquiries and resolve service-related issues professionally and efficiently.
• Maintain accurate operational data within Cargoo TMS and Microsoft Dynamics ERP systems.
• Support carrier management activities and help optimize service performance and transportation costs.
• Collaborate with internal sales, trading, finance, and logistics teams to ensure operational excellence.

Who We’re Looking For

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Alternatively, at least 1 year of relevant logistics, freight forwarding, supply chain, or customer service experience.
• Ocean freight forwarding experience is highly preferred.
• Fluent English and Spanish communication skills are required.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and commitment to operational accuracy.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proactive, coachable, and eager to learn and grow professionally.
• Strong problem-solving and stakeholder communication skills.

Why Join CSA?

• Opportunity to start and build a successful career in global logistics and supply chain management.
• Exposure to international shipping operations and global commodity markets.
• Collaborative and supportive team environment.
• Professional development and career progression opportunities.Work alongside experienced logistics professionals in a growing international business.
• Dynamic and fast-paced environment where your contribution directly impacts customer success.

Equal Opportunity Employer

CSA Global Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.