Logistics Customer Support Specialist

Cargoo; Miami (FL); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

CSA Global Logistics in Miami is seeking a Customer Support Specialist to handle daily inquiries, resolve platform issues, and ensure a smooth customer experience in ocean freight logistics.

You will work with cross-functional teams, document interactions, and contribute to knowledge base improvements. Fluent English is required; Spanish is highly valued, with Portuguese a plus. This on-site role offers a fast-paced environment and opportunities to improve service quality.

Formación

• Experience in customer support or a similar role (logistics experience a plus).
• Ability to communicate with both technical and non-technical stakeholders.
• Fluent English; Spanish required; Portuguese a plus.
• Excellent organizational skills and attention to detail.

Responsabilidades

• Handle daily customer support activities via email, chat, and ticketing systems.
• Investigate issues, coordinate with Product and Development to resolve disruptions.
• Monitor service quality and maintain accurate records of interactions.
• Collaborate with Sales, Operations, Product, Development, and IT for seamless support.
• Develop knowledge base articles and support procedures.

Conocimientos

Tech-savvy

Customer support

Communication skills

Bilingual English/Spanish

Portuguese bonus

Descripción del empleo

CSA Global Logistics in Miami is seeking a Customer Support Specialist to handle daily inquiries, resolve platform issues, and ensure a smooth customer experience in ocean freight logistics.

You will work with cross-functional teams, document interactions, and contribute to knowledge base improvements. Fluent English is required; Spanish is highly valued, with Portuguese a plus. This on-site role offers a fast-paced environment and opportunities to improve service quality.