Logistics Customer Support Specialist

Riverside Transport, Inc.; Kansas City (KS); On-site; USD 28,000 - 38,000; Full time

Job summary

Riverside Transport, Inc. is seeking a Customer Service Representative in Kansas City, KS. The role handles phone and email communications to ensure timely responses, verifies order details, and coordinates load appointments with drivers and Fleet managers.

The candidate should be able to read and interpret safety and operating documents, write routine reports, and provide reliable support to customers and internal teams.

Qualifications

• High school diploma or GED is required.
• Six months to one year related experience or training.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Communicate by phone and email to ensure timely response.
• Check order entries for accuracy and update orders with rates.
• Make appointments as loads are tendered.
• Update system with appointment information.
• Notify customer locations of upcoming deliveries.
• Manage damaged freight issues with Safety/HR and the customer.

Skills

Customer service

Phone handling

Email correspondence

Communication

Education

High school diploma or GED

Job description

Riverside Transport, Inc. is seeking a Customer Service Representative in Kansas City, KS. The role handles phone and email communications to ensure timely responses, verifies order details, and coordinates load appointments with drivers and Fleet managers.

The candidate should be able to read and interpret safety and operating documents, write routine reports, and provide reliable support to customers and internal teams.