Customer Service Clerk – Logistics Admin & Records

AAA Cooper Transportation, Inc.; Kansas City (KS); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation Hourly Pay

Comprehensive Insurance Options

401(k) Retirement Plan with Company Re

Paid Time Off (PTO) and Holidays

Professional Development Opportunities

Job summary

AAA Cooper Transportation, a leading transportation company, is hiring a Customer Service Representative at our Kansas City, KS service center. You will resolve freight discrepancies, communicate with customers and drivers, and support clerical tasks to maintain strong service quality.

This full-time role offers competitive hourly pay, comprehensive benefits, and opportunities for professional development within a national network of partners.

Qualifications

• Freight, logistics, or clerical support experience preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Problem-solving mindset and customer service orientation.
• Proficient in Microsoft Office and data entry systems.
• High school diploma or equivalent.

Responsibilities

• Communicate with customers, drivers, and service center staff to resolve issues.
• Document discrepancies, file reports, and maintain accurate records.
• Assist in identifying trends to improve freight handling practices.
• Support general clerical tasks within the operations team.
• Other duties as assigned.

Skills

Freight/logistics experience

Clerical support experience

Attention to detail

Written and verbal communication

Problem-solving skills

MS Office / data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry systems

Job description

AAA Cooper Transportation, a leading transportation company, is hiring a Customer Service Representative at our Kansas City, KS service center. You will resolve freight discrepancies, communicate with customers and drivers, and support clerical tasks to maintain strong service quality.

This full-time role offers competitive hourly pay, comprehensive benefits, and opportunities for professional development within a national network of partners.