Logistics Client Support Specialist — Hybrid

OEC GROUP; Kansas City (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401K Plan with company match

Vacation, Personal and Floating Days

Job summary

OEC Group, a leading NVOCC freight forwarder established in 1981, is seeking a customer-focused logistics professional in Kansas City. You will manage relationships, provide freight solutions, and coordinate ocean and air shipments with a collaborative team to ensure on-time delivery and accurate billing.

The role emphasizes strong communication, attention to detail, and proficiency in Microsoft Office and logistics software.

Qualifications

• 1+ years of experience in freight forwarding, logistics, transportation, or supply chain operations.
• Proficiency with Microsoft Office and logistics software systems.
• Experience with CargoWise is a plus.
• Strong communication and problem-solving abilities for customer-focused roles.

Responsibilities

• Manage customer relationships and provide freight solutions, quotations, and shipment updates.
• Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.
• Monitor shipment status and proactively resolve transportation and logistics issues.
• Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations.
• Maintain accurate records and adhere to SOPs and compliance standards.
• Review invoices, resolve billing discrepancies, and process AP/AR transactions.
• Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.

Skills

Customer focus

Communication

Problem solving

Multitasking

Attention to detail

Microsoft Office

Logistics software

CargoWise

Education

Bachelor's degree preferred

Tools

CargoWise

Logistics software systems

Job description

OEC Group, a leading NVOCC freight forwarder established in 1981, is seeking a customer-focused logistics professional in Kansas City. You will manage relationships, provide freight solutions, and coordinate ocean and air shipments with a collaborative team to ensure on-time delivery and accurate billing.

The role emphasizes strong communication, attention to detail, and proficiency in Microsoft Office and logistics software.