Customer Service & Logistics Specialist (On-Site)

National Beef; North Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision

401(k) with Company match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Job summary

National Beef in Kansas City, MO, seeks a Customer Service Representative to provide exceptional service to customers and sales staff, coordinating orders from inception to delivery. This on-site role emphasizes timely communication with carriers, logistics teams, and purchasers, ensuring smooth transportation and reliable support.

The position requires strong written and verbal communication, the ability to multitask in a fast-paced environment, and experience handling high volumes of emails

Qualifications

• Excellent written and verbal communication skills.
• Ability to effectively organize, prioritize, and handle multiple tasks simultaneously.
• Strong multitasking skills and the ability to shift priorities quickly in a fast-paced customer service and transportation environment.
• Ability to work in stressful circumstances and communicate professionally with all types of personalities and levels of authority.
• Ability to manage a high volume of emails and respond quickly, accurately, and professionally.
• Previous experience with heavy phone work.

Responsibilities

• Provide support and service to our customers and sales staff while coordinating and tracking order activity from the inception of an order through delivery of the product.
• Work closely with customers, sales staff, carriers, drivers, loading docks, transportation, logistics, scheduling, and customer purchasing and receiving departments.
• Track trucks and deliveries, communicate with carriers, monitor shipment status, resolve transportation or delivery issues, and provide timely updates to customers and internal teams.
• Serve as information provider and general problem solver for order and delivery activity, provide an enhanced level of assistance to account managers, and deliver dependable service and support to their customers.
• Other duties as assigned

Skills

Communication skills

Multitasking

Email management

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

National Beef in Kansas City, MO, seeks a Customer Service Representative to provide exceptional service to customers and sales staff, coordinating orders from inception to delivery. This on-site role emphasizes timely communication with carriers, logistics teams, and purchasers, ensuring smooth transportation and reliable support.

The position requires strong written and verbal communication, the ability to multitask in a fast-paced environment, and experience handling high volumes of emails