Logistics Customer Support Specialist

Future Forwarding Company; College Park (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Future Forwarding Company in College Park, MD is seeking a Customer Service Representative to deliver exemplary service to clients and support operations with timely communications and accurate data entry.

You will manage customer accounts, schedule shipments, enter loads in the WMS, collaborate with carriers, and handle time-sensitive requests in a fast-paced environment while maintaining meticulous attention to detail and strong communication with internal teams.

Qualifications

• High school diploma is required.
• 1–2 years of customer service experience.
• Experience in a fast-paced environment with time-sensitive requests and cut-off schedules.
• Ability to calculate in all units of measure.
• Ability to apply common sense understanding to instructions.
• Ability to deal with problems involving several concrete variables.

Responsibilities

• Manage customer accounts.
• Handle a large number of phone calls.
• Maintain relationships with carriers and customers.
• Schedule shipments.
• Provide input and complete freight bills.
• Assist with communication with carriers when issues arise.
• Make recommendations on transportation, routing, and carrier selection.
• Document special service requirements of customers and warehouses.
• Manage unplanned accessorial charge issues.
• Represent the customer when working with contracted carriers.
• Track on-time pickups and deliveries.
• Enter loads and appointments in the WMS.
• Set pick up and delivery appointments with warehouses.
• Track loads and monitor delivery scheduling appointments.
• Notify customers of issues, excess charges, and billing.

Skills

Customer service

Communication

Time management

Multitasking

Attention to detail

Education

High school diploma

Tools

WMS

Job description

Future Forwarding Company in College Park, MD is seeking a Customer Service Representative to deliver exemplary service to clients and support operations with timely communications and accurate data entry.

You will manage customer accounts, schedule shipments, enter loads in the WMS, collaborate with carriers, and handle time-sensitive requests in a fast-paced environment while maintaining meticulous attention to detail and strong communication with internal teams.