Logistics Customer Support Specialist

ODW Logistics, Inc; Byhalia (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

ODW Logistics, Inc. in Byhalia, MS is seeking a Customer Service Representative to handle administrative duties related to receiving, storing, shipping and invoicing of customer inventory.

You will work with warehouse leadership, staff and customers to ensure accurate and timely service. Responsibilities include processing shipments, communicating with transportation teams, managing customer data in the Warehouse Management System, resolving discrepancies and generating reports.

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation.
• Communicate effectively with transportation, OFR, management, co-workers and customers.
• Manage customer information using Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs.
• Collaborate with customer on necessary needs, including workflow organization and timely responses.

Skills

Customer service

Microsoft Office

Data entry

Verbal & written communication

Teamwork

Education

High School diploma or equivalent

Tools

Warehouse Management System (AS400)

Job description

ODW Logistics, Inc. in Byhalia, MS is seeking a Customer Service Representative to handle administrative duties related to receiving, storing, shipping and invoicing of customer inventory.

You will work with warehouse leadership, staff and customers to ensure accurate and timely service. Responsibilities include processing shipments, communicating with transportation teams, managing customer data in the Warehouse Management System, resolving discrepancies and generating reports.