2nd Shift Warehouse CSR — Fast-Paced, Impactful Support

ODW Logistics, Inc.; Groveport (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

Tuition Reimbursement

401k Match

Referral Bonus

Job summary

ODW Logistics is a people-focused third-party logistics (3PL) provider delivering end-to-end supply chain solutions from warehousing to transportation management. Our 2nd shift Warehouse Customer Service Representative handles all administrative duties related to receiving, storing, maintaining, shipping and invoicing for our customers, working directly with warehouse leadership and clients.

The role requires 1–2 years of customer service experience, a High School diploma, and proficiency with

Qualifications

• 1–2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Customer service

Communication

Data entry

Microsoft Office

Teamwork

Education

High School Diploma

Tools

AS/400 WMS

Job description

ODW Logistics is a people-focused third-party logistics (3PL) provider delivering end-to-end supply chain solutions from warehousing to transportation management. Our 2nd shift Warehouse Customer Service Representative handles all administrative duties related to receiving, storing, maintaining, shipping and invoicing for our customers, working directly with warehouse leadership and clients.

The role requires 1–2 years of customer service experience, a High School diploma, and proficiency with