Enterprise Customer Success Lead, Logistics Growth

Cargomatic; Los Angeles (CA); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Flexible PTO

401(k) plan

Career growth

Job summary

Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. You will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers and serve as the primary contact for enterprise accounts.

You will manage day-to-day operations, drive customer satisfaction, and work with Sales, Account Management, Carrier Operations, and leadership to meet performance metrics and SLAs while documenting processes to enable offshore

Qualifications

• Bachelor’s degree strongly preferred
• 3–5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities
• Strong sense of urgency and ability to prioritize daily tasks
• Ability to learn new technology and concepts quickly
• Intermediate to advanced proficiency in Microsoft Excel

Responsibilities

• Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
• Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
• Identify and help implement new products, processes, and initiatives to support customer growth and engagement
• Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

Job description

Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. You will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers and serve as the primary contact for enterprise accounts.

You will manage day-to-day operations, drive customer satisfaction, and work with Sales, Account Management, Carrier Operations, and leadership to meet performance metrics and SLAs while documenting processes to enable offshore