Customer Service Representative

APM Terminals; Edison (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Performance Team in Edison, New Jersey, is seeking a Customer Service Representative to be the primary contact for customers throughout transportation and logistics. You will manage inquiries, coordinate shipment activities, resolve issues, and ensure timely communication between customers, carriers, terminals, and internal teams.

The role requires 1–3 years in customer service, strong communication and organizational skills, and proficiency with Microsoft Office.

Qualifications

• 1–3 years of customer service experience, preferably in logistics, transportation, or supply chain operation.
• Strong communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office Suite including Excel and Outlook.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services.
• Respond to customer requests via phone, email, and internal platforms in a professional and timely manner.
• Provide shipment status updates and assist customers with tracking freight and delivery schedules.
• Support the processing of customer orders, service requests, and transportation documentation.
• Coordinate with operations, dispatch, warehouse, and transportation teams to ensure customer needs are met.
• Escalate service issues and exceptions to appropriate teams while maintaining clear communication with customers.
• Maintain accurate records of customer interactions, shipment information, and service activities.
• Assist with resolving delivery issues, appointment scheduling, and customer concerns.
• Support daily administrative tasks and data entry within company systems.
• Contribute to a positive customer experience by building strong relationships through effective communication and problem-solving

Skills

Customer service

Communication

Organizational skills

Tools

Microsoft Excel

Microsoft Outlook

CRM/ERP systems

Job description

About Us

As a company, we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Job Summary

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support throughout the transportation and logistics process. This role is responsible for managing customer inquiries, coordinating shipment activities, resolving service-related issues, and ensuring accurate and timely communication between customers, carriers, terminals, and internal stakeholders. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced logistics environment.

Schedule

Monday - Friday, 9:00am - 5:30pm

Key Responsibilities

• Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services
• Respond to customer requests via phone, email, and internal communication platforms in a professional and timely manner
• Provide shipment status updates and assist customers with tracking freight and delivery schedules
• Support the processing of customer orders, service requests, and transportation documentation
• Coordinate with operations, dispatch, warehouse, and transportation teams to ensure customer needs are met
• Escalate service issues and exceptions to appropriate teams while maintaining clear communication with customers
• Maintain accurate records of customer interactions, shipment information, and service activities
• Assist with resolving delivery issues, appointment scheduling, and customer concerns
• Support daily administrative tasks and data entry within company systems
• Contribute to a positive customer experience by building strong relationships through effective communication and problem-solving

Qualifications

1-3 years of customer service experience, preferably in logistics, transportation, or supply chain operation Strong communication, problem-solving, and organizational skills High proficiency with Microsoft Office Suite, including Excel and Outlook Experience working with transportation, customer service, or operational systems preferred Ability to manage multiple priorities in a fast-paced environment

Company Benefits

Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more!

Pay Range

$23.00-25.00 per hour *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave,veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please email us at [e-mail]

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information. All the way.