Logistics Customer Success Specialist

Peterson Farms, Inc.; Michigan; Hybrid; USD 38,000 - 48,000; Full time

Job summary

Peterson Farms, Inc. in Hart, MI is seeking a Customer Service Representative Logistics role to act as a liaison between customers and the company, handling order entry, invoicing, and delivery scheduling.

The position emphasizes accuracy, multi-tasking, and cross-functional communication with production, transportation, and sales teams, with on-call requirements during nights and weekends.

Qualifications

• Proficient in Microsoft Excel.
• Strong ability to multi-task.
• Knowledge of temp controlled freight.
• Knowledge of DOT e-log laws.
• Strong ability to quickly solve problems.
• Teamwork skills for working with multiple departments.
• Requirement to be on call during nights and weekends.

Responsibilities

• Create warehouse releases and send them to OCFS.
• Enter loads onto JVC sheet.
• Enter orders onto appointment sheet.
• Build dry loads
• Perform general office duties such as filing, answering telephones, and handling routine correspondence.
• Assist with placement of orders, revisions or cancellations and effectively communicate with Production Staff.
• General support to Accounts Receivable Specialist(s) such as processing invoices and assisting with invoice collections.
• Communicate with Sales Manager(s) and Customers pertaining to account questions.
• Accurately enter data from production into inventory software.
• Schedule delivery appointments by working closely with the Transportation Manager and with the Customers Traffic Department(s).
• Work with Customer Service Manager to ensure proper customer service is being delivered.
• Additional duties as assigned.

Skills

Excel

Multi-tasking

Temp controlled freight

DOT e-log

Problem solving

Teamwork

On-call nights/weekends

Education

High school diploma or equivalent preferred

Job description

Peterson Farms, Inc. in Hart, MI is seeking a Customer Service Representative Logistics role to act as a liaison between customers and the company, handling order entry, invoicing, and delivery scheduling.

The position emphasizes accuracy, multi-tasking, and cross-functional communication with production, transportation, and sales teams, with on-call requirements during nights and weekends.