Logistics Customer Support Specialist - Freight Scheduling

Peterson Farms Inc; Hart (MI); On-site; USD 42,000 - 48,000; Full time

Job summary

Peterson Farms Inc in Hart, MI is seeking a Customer Service Representative for Logistics. The role focuses on coordinating orders, invoicing, scheduling deliveries, and acting as liaison between customers and our company.

Responsibilities include data entry, release creation, load scheduling, and cross-department communication to ensure timely, accurate service. Strong Excel skills and night/weekend on-call requirements are expected.

Qualifications

• High school diploma or equivalent preferred.
• Proficient in Microsoft Excel; strong multi-tasking and problem-solving skills.
• Knowledge of temp controlled freight and DOT e-log laws.
• Ability to work with multiple departments and on-call nights/weekends.

Responsibilities

• Create warehouse releases and send them to OCFS.
• Enter loads onto JVC sheet and orders onto appointment sheet.
• Build dry loads.
• Perform general office duties such as filing, answering telephones, and handling routine correspondence.
• Assist with placement of orders, revisions or cancellations and communicate with Production Staff.
• Provide support to Accounts Receivable by processing invoices and assisting with collections.
• Communicate with Sales Managers and Customers on account questions.
• Accurately enter data from production into inventory software.
• Schedule delivery appointments with Transportation Manager and Customer Traffic Department(s).
• Collaborate with Customer Service Manager to ensure quality service.

Skills

Excel

Multi-tasking

Logistics knowledge

DOT e-log

Education

High school diploma

Job description

Peterson Farms Inc in Hart, MI is seeking a Customer Service Representative for Logistics. The role focuses on coordinating orders, invoicing, scheduling deliveries, and acting as liaison between customers and our company.

Responsibilities include data entry, release creation, load scheduling, and cross-department communication to ensure timely, accurate service. Strong Excel skills and night/weekend on-call requirements are expected.