Applications Support Specialist - Business Tools & Training

Country Pure Foods; Michigan; On-site; USD 48,000 - 64,000; Full time

Job summary

Peterson Farms Family of Companies in Hart, MI is seeking a Business Applications Support Specialist to provide first-level support for business applications across our organization. You will be the primary contact for tickets, user questions, and basic troubleshooting, collaborating with Business Analysts, Developers, system owners, and business users to ensure timely resolution.

The role supports testing, documentation, user onboarding, and knowledge article creation to improve adoption and

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in application support or help desk is preferred.
• Strong communication skills and customer focus.

Responsibilities

• Serve as the first point of contact for business applications and tickets.
• Troubleshoot issues and manage access requests.
• Document activity and resolutions; escalate complex problems.
• Assist with user onboarding, testing, and documentation.
• Support process improvements with IT and business users.

Skills

Application Support

Customer Service

Troubleshooting

Ticket Management

Documentation

Attention to Detail

Teamwork

Continuous Learning

Education

High school diploma or GED

Tools

Microsoft Dynamics GP

SalesPad

Job description

Peterson Farms Family of Companies in Hart, MI is seeking a Business Applications Support Specialist to provide first-level support for business applications across our organization. You will be the primary contact for tickets, user questions, and basic troubleshooting, collaborating with Business Analysts, Developers, system owners, and business users to ensure timely resolution.

The role supports testing, documentation, user onboarding, and knowledge article creation to improve adoption and