Applications Support Specialist - Training & Systems

Peterson Farms Inc

Hart (MI)

On-site

USD 45,000 - 60,000

Full time

9 days ago

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Job summary

Peterson Farms Inc in Hart, MI is seeking a Business Applications Support Specialist to provide first-level support for the company's business applications. You will act as the primary contact for tickets, user questions, and basic troubleshooting while coordinating with Business Analysts, Developers, system owners, and users to ensure timely resolution.

The role includes documenting solutions, assisting with user access and training, supporting testing, and helping with system adoption.

Qualifications

High school diploma or GED required; associate degree preferred.
Previous experience in application support, help desk, or related role preferred.
Strong verbal and written communication skills.
Customer-focused approach with ability to work with users at all levels.
Ability to manage multiple support requests and shifting priorities.

Responsibilities

Serve as the first point of contact for business applications and user requests.
Troubleshoot and resolve common issues, access requests, and navigation questions.
Monitor the support queue, prioritize requests, and provide timely updates.
Document ticket activity, root causes, and recurring trends.
Escalate complex issues to analysts, developers, or vendors as needed.
Create and maintain user guides and support documentation.
Assist with user onboarding, access, training, and system adoption.
Support testing and validation of enhancements and system changes.