Business Apps Support Specialist — Enable Smarter Operations

Peterson Farms, Inc.; Michigan; Hybrid; USD 52,000 - 70,000; Full time

Job summary

Peterson Farms, Inc. in Hart, MI is seeking a Business Applications Support Specialist to provide first-level support for business applications across the Peterson Farms Family of Companies.

You will be the primary contact for tickets, user questions, and basic troubleshooting, collaborating with Business Analysts, Developers, system owners, and business users to ensure timely resolution. The role includes documenting solutions, assisting with user access and training, supporting testing, and

Qualifications

• Experience in application support, help desk, or related roles.
• Ability to learn and support multiple business applications and processes.
• Strong problem-solving and communication skills.
• Customer-focused with ability to work with users at all levels.
• Experience with ticketing systems; familiarity with Dynamics GP/SalesPad a plus.

Responsibilities

• Serve as the first point of contact for business applications and user requests.
• Troubleshoot issues, manage access requests, and answer navigation questions.
• Monitor support queue, prioritize requests, and provide timely updates.
• Document activity, root causes, resolutions, and recurring trends.
• Escalate complex issues to analysts or developers as needed.
• Assist with user onboarding, training, and application adoption.
• Support testing and validation of enhancements and changes.
• Maintain user guides and support documentation.
• Collaborate with IT and business users to improve processes.

Skills

Application Support

Customer Service

Troubleshooting

Ticket Management

Documentation

Attention to Detail

Teamwork

Continuous Learning

Education

High School Diploma or GED

Associate Degree preferred

Tools

Microsoft Dynamics GP

SalesPad

Job description

Peterson Farms, Inc. in Hart, MI is seeking a Business Applications Support Specialist to provide first-level support for business applications across the Peterson Farms Family of Companies.

You will be the primary contact for tickets, user questions, and basic troubleshooting, collaborating with Business Analysts, Developers, system owners, and business users to ensure timely resolution. The role includes documenting solutions, assisting with user access and training, supporting testing, and