Air Logistics Customer Success Specialist

Kuehne Nagel; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel in Memphis, TN seeks a Customer Care Specialist to serve as the primary contact for customers, ensuring smooth shipment lifecycles and high-quality service. You will build strong relationships, monitor shipments, and resolve issues in a fast-paced environment.

The role emphasizes effective communication, multitasking, and collaboration with Operations, Sales, Pricing, Revenue Care, and Procurement to meet customer expectations and deliver an exceptional customer experience.

Qualifications

• 1 year of experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.
• Demonstrated ability to manage multiple priorities, solve problems, communicate effectively, and deliver exceptional customer service in a high-volume setting.
• Experience monitoring shipments, providing timely updates, and offering solutions and support.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• Monitor shipments and provide timely updates, solutions, and support.
• Investigate and resolve customer concerns, issues, and escalations.
• Coordinate with internal teams to ensure customer expectations are met.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.
• Identify opportunities to support customer retention, growth, and profitability.

Skills

Customer service

Communication

Multitasking

Job description

Kuehne+Nagel in Memphis, TN seeks a Customer Care Specialist to serve as the primary contact for customers, ensuring smooth shipment lifecycles and high-quality service. You will build strong relationships, monitor shipments, and resolve issues in a fast-paced environment.

The role emphasizes effective communication, multitasking, and collaboration with Operations, Sales, Pricing, Revenue Care, and Procurement to meet customer expectations and deliver an exceptional customer experience.