Logistics Customer Success & Engagement Specialist

Ryder System, Inc.; Brecksville (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

Ryder System, Inc. in Brecksville, OH is seeking a Customer Engagement Specialist to manage transportation management processes and ensure our solutions meet customer needs. The role involves direct client and carrier interaction and representing Ryder in customer meetings.

The position requires strong communication, analytical skills, and experience with Microsoft Excel. It is an onsite role based in the Cleveland area, with opportunities to contribute to cost and service improvements across

Qualifications

• Bachelor's degree in Business, Logistics or Transportation or equivalent.
• 2+ years in logistics/ transportation management.
• Strong communication and analytical skills.

Responsibilities

• Interact with clients in resolving problems and coordinating implementations.
• Process and distribute weekly and monthly customer metrics and develop reports.
• Measure transportation network cost and service performance and develop improvements.

Skills

Strong communication

Analytical skills

Customer service

Transportation knowledge

Excel formulas

Attention to detail

Education

Bachelor's Degree in Business, Logistics, Transportation

Technical Certification in Business/Logistics

Tools

Microsoft Office (Excel, Word, Access, PowerPoint)

Internet for work

Job description

Ryder System, Inc. in Brecksville, OH is seeking a Customer Engagement Specialist to manage transportation management processes and ensure our solutions meet customer needs. The role involves direct client and carrier interaction and representing Ryder in customer meetings.

The position requires strong communication, analytical skills, and experience with Microsoft Excel. It is an onsite role based in the Cleveland area, with opportunities to contribute to cost and service improvements across