Customer Engagement Specialist

Ryder System, Inc.; Brecksville (OH); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Ryder System, Inc. in Brecksville, OH is seeking a Customer Engagement Specialist to manage transportation management processes and ensure our solutions meet customer needs. The role involves direct client and carrier interaction and representing Ryder in customer meetings.

The position requires strong communication, analytical skills, and experience with Microsoft Excel. It is an onsite role based in the Cleveland area, with opportunities to contribute to cost and service improvements across

Formación

• Bachelor's degree in Business, Logistics or Transportation or equivalent.
• 2+ years in logistics/ transportation management.
• Strong communication and analytical skills.

Responsabilidades

• Interact with clients in resolving problems and coordinating implementations.
• Process and distribute weekly and monthly customer metrics and develop reports.
• Measure transportation network cost and service performance and develop improvements.

Conocimientos

Strong communication

Analytical skills

Customer service

Transportation knowledge

Excel formulas

Attention to detail

Educación

Bachelor's Degree in Business, Logistics, Transportation

Technical Certification in Business/Logistics

Herramientas

Microsoft Office (Excel, Word, Access, PowerPoint)

Internet for work

Descripción del empleo

## Customer Engagement SpecialistApply: USA - Cleveland OH 44109: Full time: Posted Today: R188211*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:# **This is an onsite position and is located in Brecksville, OH. You must live in this area in order to be considered for this position.** # **MOVE YOUR CAREER FORWARD WITH RYDER!**Be a vital player for one of the largest and most recognizable names inLogistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! **Summary**The **Customer Engagement Specialist** is responsible for managing Transportation Management business processes to ensure that Ryder's solutions are meeting customer requirements. **The position will require both customer and carrier interfacing and capable of representing Ryder in customer meetings.****Essential Functions** * **Interact with clients in resolving problems and coordinating implementations.*** Process and distribute weekly and monthly customer metrics and develop customer performance reports.* Responsible to measure the transportation networks cost and service performance as well as analyze, implement, and develop improvement initiatives.* Coordinate with various groups to insure customer satisfaction* Responsible for preparation in support of client quarterly and monthly account reviews.* Evaluate, quantify and present opportunities for continuous improvement at assigned accounts.**Additional Responsibilities*** Performs other duties as assigned.**Skills and Abilities*** Strong verbal and written communication skills* Strong planning and organizational skills* Demonstrates analytical skills* **Demonstrates customer service skill**s* Develops and delivers effective presentations* **Detail oriented and customer focus*** **Knowledge of various modes of transportation*** **Knowledge to use Microsoft Excel (Vlookup, formulas, pivot tables)****Qualifications*** College degree/Technical Certification in in Business, Logistics, Transportation. A combination of other education and experiences will be considered., Required* Bachelor's Degree in Business, Logistics, Transportation, Preferred* 2 years or more in industry related experience required, Required* 2 years or more in experience in custom and flow of freight as well as Transportation Management, Required* Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters Beginner, Required**#FB****#INDexempt****#LI-RF****Job Category**Transportation**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.**Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:SalariedMinimum Pay Range:60kMaximum Pay Range:70kBenefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.**Important Note:**Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.**Current Employees****:**If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.