Customer Success Agent: Fast-Paced Orders & Growth

FreezPak Logistics, LLC; Bedford Park (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) + Company Match

Paid Time Off (PTO)

Life Insurance

Career Growth

Job summary

FreezPak Logistics, LLC in Chicago, IL is seeking a Customer Service Representative to support operations by processing orders accurately and delivering exceptional service to customers while coordinating with warehouse teams to ensure smooth fulfillment.

This role requires at least 1 year of customer service experience, a high school diploma, and proficiency with Microsoft Office. You will handle heavy email and phone volumes and work both in a team and independently to resolve issues.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Process orders received through various channels.
• Review paperwork for accuracy and completeness.
• Liaise with warehouse team to ensure seamless order fulfillment.
• Manage heavy email and phone call volume professionally.
• Follow up with internal and external customers in a timely manner.
• Audit system/reports to identify discrepancies and take corrective actions.
• Work effectively in a team and independently.

Skills

Customer service experience

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

FreezPak Logistics, LLC in Chicago, IL is seeking a Customer Service Representative to support operations by processing orders accurately and delivering exceptional service to customers while coordinating with warehouse teams to ensure smooth fulfillment.

This role requires at least 1 year of customer service experience, a high school diploma, and proficiency with Microsoft Office. You will handle heavy email and phone volumes and work both in a team and independently to resolve issues.