Logistics Customer Success Advocate

jbh sa; Newnan (GA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Simple IRA with company match

Paid time off and holidays

Career development opportunities

Job summary

JB Harris Logistics LLC is seeking a Customer Service Representative to serve as the primary contact for customers, coordinating shipments and resolving service issues. The role is based in Jackson, GA, with occasional travel to other JB Harris locations and some days at the Newnan office.

Strong communication, organization, and attention to detail are essential for success. The CSR will handle inquiries, update customers on timelines, manage orders, and maintain accurate records while

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience, preferably in logistics/transportation.
• Experience with logistics software and CRM tools is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Process customer orders and monitor shipments; update delivery status.
• Maintain customer records and prepare service reports.
• Collaborate with sales, operations, and dispatch teams to ensure seamless service delivery.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

JB Harris Logistics LLC is seeking a Customer Service Representative to serve as the primary contact for customers, coordinating shipments and resolving service issues. The role is based in Jackson, GA, with occasional travel to other JB Harris locations and some days at the Newnan office.

Strong communication, organization, and attention to detail are essential for success. The CSR will handle inquiries, update customers on timelines, manage orders, and maintain accurate records while