Logistics Customer Service Supervisor

DHL Supply Chain; Litchfield Park (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Discounted stock purchase

401K

Generous PTO

Job summary

DHL Supply Chain is hiring a Customer Service Supervisor in the United States to coordinate and supervise daily shift activities, acting as the primary interface to customers and coordinating with operations to resolve issues. The role emphasizes leadership, process improvement, and cross-functional collaboration to ensure service quality.

The candidate should have a bachelor’s degree and 1-3 years in supervisory roles, with logistics or customer service experience strongly preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in a lead/supervisory/management position.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise the shift.
• Provide interface to the customer and follow up with operations.
• Review customer complaints with warehouse/transportation.
• Lead staff to increase productivity and develop associates.
• Plan workload and forecast volume.
• Collect data for performance measurement and identify root causes.

Skills

Leadership

Customer service

Operations coordination

Education

Bachelor’s degree

Job description

DHL Supply Chain is hiring a Customer Service Supervisor in the United States to coordinate and supervise daily shift activities, acting as the primary interface to customers and coordinating with operations to resolve issues. The role emphasizes leadership, process improvement, and cross-functional collaboration to ensure service quality.

The candidate should have a bachelor’s degree and 1-3 years in supervisory roles, with logistics or customer service experience strongly preferred.