Logistics Customer Service Supervisor - Team Leader

DHL Germany; Waddell (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Germany is seeking a Customer Service Supervisor to coordinate and supervise the shift, support staff daily activities, and serve as the interface to customers while coordinating with operations.

The role requires a Bachelor's degree and 1–3 years in leadership, plus customer service and logistics experience; the organization emphasizes teamwork, competitive benefits, and a strong focus on continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-3 years of experience in a lead / supervisory / management position.
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
• Ensure value-added services for customers are completed as required

Skills

Leadership

Customer service

Operations coordination

Education

Bachelor's degree or equivalent experience

Job description

DHL Germany is seeking a Customer Service Supervisor to coordinate and supervise the shift, support staff daily activities, and serve as the interface to customers while coordinating with operations.

The role requires a Bachelor's degree and 1–3 years in leadership, plus customer service and logistics experience; the organization emphasizes teamwork, competitive benefits, and a strong focus on continuous improvement.