Customer Service Supervisor: Lead, Logistics & Growth

supply-chain; Litchfield Park (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Stock Purchase Plan

401K

PTO

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in the United States. The role oversees shift coordination, supports staff, interfaces with customers, and addresses issues with operations.

You will review complaints with warehouse management and transportation teams to maintain service quality. The position requires a Bachelor’s degree or equivalent, 1–3 years in a lead role, and 1–2 years in logistics with a customer service background.

Qualifications

• Bachelor’s degree or equivalent is required.
• 1-3 years of experience in a lead / supervisory / management position is required.
• 1-2 years of logistics industry experience is preferred.
• Previous customer service and operations background is required.

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in guidelines.
• Ensure workload planning and volume forecasting routines are accomplished.
• Manage and assist staff in fulfilling daily business requirements and collect data for performance measurement.
• Evaluate performance variances to identify root cause and implement corrective actions.
• Ensure value-added services for customers are completed.

Education

Bachelor’s degree or equivalent

Job description

DHL Supply Chain is seeking a Customer Service Supervisor in the United States. The role oversees shift coordination, supports staff, interfaces with customers, and addresses issues with operations.

You will review complaints with warehouse management and transportation teams to maintain service quality. The position requires a Bachelor’s degree or equivalent, 1–3 years in a lead role, and 1–2 years in logistics with a customer service background.