Customer Service Supervisor — Lead Fast-Paced Logistics

DHL Supply Chain; Glendale (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities in a fast-paced logistics environment. You will be the primary interface for customers and will work closely with operations to address issues and improve service performance.

Ideal candidates will have a bachelor’s degree and 1–3 years in a lead or supervisory role, plus 1–2 years of logistics experience.

Qualifications

• Bachelor’s degree or equivalent experience, required.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Responsibilities

• Coordinate and supervise the shift.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line of escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
• Ensure value-added services for customers are completed as required.

Skills

Customer service

Operations

Leadership

Communication

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise daily shift activities in a fast-paced logistics environment. You will be the primary interface for customers and will work closely with operations to address issues and improve service performance.

Ideal candidates will have a bachelor’s degree and 1–3 years in a lead or supervisory role, plus 1–2 years of logistics experience.