Customer Service Supervisor: Lead a High-Impact Support Team

DHL Supply Chain; Marengo (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

generous PTO

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise shifts, interfacing with customers and coordinating with operations to resolve issues. A strong background in customer service and supervisory roles is preferred.

The role emphasizes managing daily activities, ensuring documentation, and leading staff to improve productivity and service quality across the logistics function.

Qualifications

• Bachelor’s degree or equivalent experience, required.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Responsibilities

• Coordinate and supervise the shift and daily activities.
• Provide interface to the customer and address issues with operations.
• Review customer complaints with warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line of escalation for customer service issues.
• Lead staff to increase productivity via improved work processes.

Skills

Customer service

Leadership

Operations coordination

Education

Bachelor’s degree

Job description

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise shifts, interfacing with customers and coordinating with operations to resolve issues. A strong background in customer service and supervisory roles is preferred.

The role emphasizes managing daily activities, ensuring documentation, and leading staff to improve productivity and service quality across the logistics function.