Logistics Customer Service Lead & Shift Supervisor

DHL Germany; Marengo (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise the shift, serve as the interface to the customer, and work with operations to address service issues. The role requires a Bachelor's degree and 1–3 years in a lead position, with logistics and customer service experience preferred.

Our organization emphasizes teamwork, development, and continuous improvement, while offering competitive wages and benefits.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years in a lead / supervisory role.
• 1–2 years of logistics experience preferred.
• Customer service and operations background required.

Responsibilities

• Coordinate and supervise the shift.
• Support staff daily and weekly activities.
• Interface with customer and coordinate with operations to address issues.
• Review customer complaints with warehouse management or transportation.
• Lead staff to increase productivity and development.
• Ensure shift/workload planning and forecasting routines are met.
• Manage data collection for performance measurement.
• Provide value-added services for customers.

Skills

Leadership

Customer service

Operations coordination

Performance metrics

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Customer Service Supervisor to coordinate and supervise the shift, serve as the interface to the customer, and work with operations to address service issues. The role requires a Bachelor's degree and 1–3 years in a lead position, with logistics and customer service experience preferred.

Our organization emphasizes teamwork, development, and continuous improvement, while offering competitive wages and benefits.