Logistics Customer Service Specialist - Admin & Support

The Home Depot; Elizabeth (NJ); On-site; USD 34,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a Customer Service Representative to join our team. You will be the first point of contact for customers, handling inquiries, processing orders, and providing delivery updates.

The role requires strong communication, attention to detail, and the ability to resolve issues efficiently. Bilingual candidates are encouraged, and you will collaborate with multiple departments to ensure exceptional service.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or office administration.
• Excellent communication and interpersonal skills.
• Strong problem solving and attention to detail.
• Organizational skills to manage multiple tasks.

Responsibilities

• Provide customers with order status, delivery updates, and product information.
• Handle calls and emails promptly and professionally.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve issues or escalate to supervisor when needed.
• Monitor delivery schedules and provide real-time updates.
• Collaborate with teams to ensure smooth operations.

Skills

Customer service

Communication

MS Office Suite

ERP systems

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a Customer Service Representative to join our team. You will be the first point of contact for customers, handling inquiries, processing orders, and providing delivery updates.

The role requires strong communication, attention to detail, and the ability to resolve issues efficiently. Bilingual candidates are encouraged, and you will collaborate with multiple departments to ensure exceptional service.