Logistics Customer Service Specialist

Temco-Logistics; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will handle orders, delivery status, and product details with accuracy and courtesy.

Ideal candidates have at least 2 years in customer service or office admin, strong communication and problem-solving skills, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Proficiency in MS Office and ERP systems.
• Knowledge of Temco Logistics’ delivery and installation services a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with information about orders, delivery status and product details.
• Answer calls and respond to emails promptly with clear responses.
• Ensure customer satisfaction through follow-up communications and issue resolution.
• Monitor delivery schedules and provide real-time updates.
• Escalate unresolved issues to the appropriate supervisor when needed.
• Maintain knowledge of Temco Logistics products and services to support inquiries.
• Track office supply inventory and support office operations as needed.
• Prepare and submit timely reports, presentations and proposals as assigned.
• Collaborate with colleagues and other departments to ensure seamless operations.

Skills

Outstanding communication

Interpersonal skills

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will handle orders, delivery status, and product details with accuracy and courtesy.

Ideal candidates have at least 2 years in customer service or office admin, strong communication and problem-solving skills, and proficiency in MS Office.