Logistics Customer Service Specialist — 2nd Shift

Stivers Staffing Services; Medina (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Stivers Staffing Services in Medina is seeking a Customer Service Specialist for the second shift. The role involves building relationships, coordinating shipments, and ensuring smooth operations.

The position is on-site with hours from 2:00 pm to 10:00 pm and a starting pay of $20 per hour. Ideal candidates will have at least two years in customer service or logistics, strong Microsoft Office skills, and a proactive, team-oriented attitude.

Qualifications

• Two years of experience in customer service or logistics preferred.
• Proficiency in Microsoft Office applications.
• Strong customer service skills with a positive, team-oriented attitude.
• Effective problem-solving and analytical skills.

Responsibilities

• Build and maintain customer relationships to support business growth.
• Deliver prompt, friendly, and professional service to ensure a positive customer experience.
• Collaborate with Sales Support to identify and act on new business opportunities.
• Oversee order processing, load procurement, freight tendering, and issue resolution for smooth shipments.
• Communicate with customers via phone, email, and online channels; coordinate with owner-operators or agents.

Skills

Microsoft Office

Customer service

Logistics coordination

Problem solving

Tools

Excel

Job description

Stivers Staffing Services in Medina is seeking a Customer Service Specialist for the second shift. The role involves building relationships, coordinating shipments, and ensuring smooth operations.

The position is on-site with hours from 2:00 pm to 10:00 pm and a starting pay of $20 per hour. Ideal candidates will have at least two years in customer service or logistics, strong Microsoft Office skills, and a proactive, team-oriented attitude.