Warehouse Customer Service Specialist | 2nd Shift

Allen Distribution; Indiana (PA); On-site; USD 26,000 - 30,000; Full time

Job summary

Allen Distribution is seeking a Customer Service Representative for its Operations team. The role handles order processing and daily warehousing activities on the 2nd shift (4pm-12:30am, Sun–Thu).

You will provide professional customer service, coordinate with carriers, and ensure accurate data entry across systems. The position requires good computer skills, the ability to multitask, and adherence to SOPs and safety policies.

Qualifications

• Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.
• Intermediate computer skills including Microsoft Office, WMS, document scanning, copying and basic office skills.
• Proficient and accurate data entry skills.
• Must be able to sit for extended periods.
• Must be able to twist, squat and reach above shoulder level

Responsibilities

• Notify manager if trailers are not being unloaded and loaded within the designated time frame.
• Enter and complete all inbound and outbound orders and extra billing by end of work shift.
• Review open receipts and orders daily and communicate any issues to your manager.
• Assign trailers to designated dock doors to ensure efficient warehouse flow.
• Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
• Interface directly with the customer and maintain a professional and courteous relationship with all customers.

Skills

Customer service

Communication

Problem solving

Data entry

Multi-tasking

Tools

Microsoft Office

WMS

Document scanning

Job description

Allen Distribution is seeking a Customer Service Representative for its Operations team. The role handles order processing and daily warehousing activities on the 2nd shift (4pm-12:30am, Sun–Thu).

You will provide professional customer service, coordinate with carriers, and ensure accurate data entry across systems. The position requires good computer skills, the ability to multitask, and adherence to SOPs and safety policies.