Logistics Support Specialist - Customer Service (2nd Shift)

Penske Logistics; Groveport (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

Penske Logistics is seeking a Customer Service Associate to support our Groveport, OH operation. You will handle requests, respond to problems, and assist with inventory and delivery scheduling to ensure timely service for customers.

You will engage in data entry, office duties, and coordination with internal teams across shifts. The role requires strong computer skills, reliability, and a proactive approach to problem solving in a fast-paced logistics environment.

Qualifications

• 2 years of general office experience required
• 1 year of customer service experience required
• High School diploma or equivalent required
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• AS400 experience preferred
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening.

Responsibilities

• Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking.
• Various office and administrative duties, which may include handling shipping documents, office supplies, maintaining database and miscellaneous reporting
• Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.
• Liaison for internal customer support
• Data entry and record processing in variety of WMS and MRP systems.
• Provides direction when discrepancies are found
• Weigh or count items for distribution within plant to ensure conformance to company standards (as applicable)
• Read work orders or receive oral instructions to determine work assignments
• Communicate with associates from other shifts
• Complete daily logs
• Work with customer to resolve stock shortages
• Identify cost savings opportunities for the customer
• Track shipments to ensure shipment deadlines are met.
• Work with suppliers to correct part/shipment issues
• Other projects and tasks as assigned by supervisor

Skills

Customer service

Office administration

Data entry

Communication

Education

High School diploma or equivalent

Tools

MS Word

Excel

Outlook

PowerPoint

AS400

Job description

Penske Logistics is seeking a Customer Service Associate to support our Groveport, OH operation. You will handle requests, respond to problems, and assist with inventory and delivery scheduling to ensure timely service for customers.

You will engage in data entry, office duties, and coordination with internal teams across shifts. The role requires strong computer skills, reliability, and a proactive approach to problem solving in a fast-paced logistics environment.