Logistics Customer Service Specialist

ADP, Inc.; Marietta (OH); In loco; USD 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

Wetz Warehousing LLC in Marietta, OH is seeking a Customer Service Representative to manage inquiries, track shipments, and maintain customer records. You will coordinate with transportation and warehousing teams, provide timely updates, and contribute to service improvements.

A strong focus on accuracy and teamwork is essential for success. The CSR role emphasizes professional communication with clients and internal staff, data entry accuracy, and adherence to corporate policies in a dynamic

Competenze

• High school diploma or equivalent required.
• Proficiency in basic computer operations, including Windows and internet navigation.
• Strong verbal communication and professional interaction with customers and teammates.
• Experience with data entry and managing customer information.
• Understanding of transportation logistics and warehousing concepts.

Mansioni

• Respond promptly and professionally to customer inquiries via email, phone, and other channels.
• Update and manage customer information and service requests in company systems.
• Coordinate with transportation and warehousing teams to track shipments and provide status updates.
• Identify opportunities for service improvement by collecting feedback and reporting trends.
• Maintain accurate records of customer interactions to ensure policy compliance.
• Collaborate with teammates to support a positive work environment.

Conoscenze

Basic computer operations

Verbal communication

Data entry

CRM software

Formazione

High school diploma or equivalent

Descrizione del lavoro

Wetz Warehousing LLC in Marietta, OH is seeking a Customer Service Representative to manage inquiries, track shipments, and maintain customer records. You will coordinate with transportation and warehousing teams, provide timely updates, and contribute to service improvements.

A strong focus on accuracy and teamwork is essential for success. The CSR role emphasizes professional communication with clients and internal staff, data entry accuracy, and adherence to corporate policies in a dynamic