Logistics Customer Service Specialist

Werner Enterprises Inc; Macclenny (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises, Inc. is seeking a clerical/ customer service assistant to help with load bookings, inquiries, and shipment status tracking. You will collect data, enter it into Word/Excel/Access, and schedule pickups and deliveries for shipments with customers and carriers.

The role involves preparing paperwork, generating reports, and maintaining stakeholder files while providing courteous, professional service. Prior transportation experience is a plus.

Qualifications

• High school graduate or equivalent experience.
• P.C. computer experience preferred.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Alphanumeric data entry skills of 6,000 to 7,000kph.
• Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
• Skill in operating multiple line telephone system.
• Ability to communicate in a courteous, professional manner with customers.
• Ability to problem solve situations dealing with load status and customer inquiries.

Responsibilities

• Assist with booking of loads and clerical support.
• Collect, review and enter shipment information into systems.
• Handle customer and carrier inquiries regarding status and location.
• Schedule pickup and delivery appointments for shipments.
• Prepare shipping paperwork as needed and generate reports.
• Maintain stakeholder files in computer systems for assigned projects.

Skills

Customer service

Data entry

Problem solving

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Internet

Job description

Werner Enterprises, Inc. is seeking a clerical/ customer service assistant to help with load bookings, inquiries, and shipment status tracking. You will collect data, enter it into Word/Excel/Access, and schedule pickups and deliveries for shipments with customers and carriers.

The role involves preparing paperwork, generating reports, and maintaining stakeholder files while providing courteous, professional service. Prior transportation experience is a plus.