Logistics Customer Service Specialist

American President Lines; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Pet insurance

Job summary

CEVA Logistics in Houston is seeking a Customer Service Representative I to act as a liaison between sales, operations, and external customers, ensuring accurate shipment handling and timely information.

You will communicate with customers about status, charges, routings, and requests; develop standard operating procedures with sales; assist with quotes; and support a fast-paced team within CEVA's global logistics network.

Qualifications

• High School Diploma or GED required.
• Less than one year related experience preferred.
• Proficiency in Microsoft Office, data entry and basic software.
• Ability to interpret documents and write routine correspondence.

Responsibilities

• Communicate information to operations and sales personnel on shipments requiring special handling.
• Advise customers, sales personnel and station management of shipment status.
• Respond to customer requests for status, routings, charges or inquiries.
• Coordinate with sales and customers to develop standard operating procedures.
• Follow-up on sales leads from shipment logs and quotes.
• Assist in customer service and the preparation of quotes.
• Perform other duties as assigned.

Skills

Microsoft Office

Data entry

Typing

Customer service

Education

High School Diploma or GED

Tools

Web-based applications

Job description

CEVA Logistics in Houston is seeking a Customer Service Representative I to act as a liaison between sales, operations, and external customers, ensuring accurate shipment handling and timely information.

You will communicate with customers about status, charges, routings, and requests; develop standard operating procedures with sales; assist with quotes; and support a fast-paced team within CEVA's global logistics network.