Hybrid Logistics Customer Service Specialist

CMA CGM; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Holiday pay 8%

Pension scheme

Travel allowance

CEVAfit program

CEVA Academy

Work from home options

25 vacation days

Job summary

CEVA Logistics in Venray is seeking a customer service employee who acts as the first contact for customers, informs them about goods flow status, and handles the administrative processing. You will maintain contact with customers and the warehouse to ensure smooth order processing and accurate data management.

You will monitor orders, prepare documents, manage customer data and KPIs, and contribute to continuous improvement via LEAN projects such as 5S and Kaizen.

Qualifications

• MBO/HBO level thinking, possibly with a logistics course.
• Experience in service-oriented work.
• Good social and communication skills.
• English language proficiency; French is a plus.

Responsibilities

• Monitor the handling of orders by the warehouse team.
• Prepare, process and check required documents per guidelines.
• Manage administration of customer data, complaints, questions, appointments, KPIs.
• Maintain good customer relationships by providing correct and timely information.
• Participate in LEAN projects (5S, Kaizen) to improve processes.

Skills

Service-oriented

Social & communication

Stress resistant

English language proficiency

French language (bonus)

Education

MBO/HBO level

Tools

MS Excel

Job description

CEVA Logistics in Venray is seeking a customer service employee who acts as the first contact for customers, informs them about goods flow status, and handles the administrative processing. You will maintain contact with customers and the warehouse to ensure smooth order processing and accurate data management.

You will monitor orders, prepare documents, manage customer data and KPIs, and contribute to continuous improvement via LEAN projects such as 5S and Kaizen.