Customer Service Representative I - Houston, TX

American President Lines; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

Pet insurance

Job summary

CEVA Logistics in Houston is seeking a Customer Service Representative I to act as a liaison between sales, operations, and external customers, ensuring accurate shipment handling and timely information.

You will communicate with customers about status, charges, routings, and requests; develop standard operating procedures with sales; assist with quotes; and support a fast-paced team within CEVA's global logistics network.

Qualifications

• High School Diploma or GED required.
• Less than one year related experience preferred.
• Proficiency in Microsoft Office, data entry and basic software.
• Ability to interpret documents and write routine correspondence.

Responsibilities

• Communicate information to operations and sales personnel on shipments requiring special handling.
• Advise customers, sales personnel and station management of shipment status.
• Respond to customer requests for status, routings, charges or inquiries.
• Coordinate with sales and customers to develop standard operating procedures.
• Follow-up on sales leads from shipment logs and quotes.
• Assist in customer service and the preparation of quotes.
• Perform other duties as assigned.

Skills

Microsoft Office

Data entry

Typing

Customer service

Education

High School Diploma or GED

Tools

Web-based applications

Job description

Customer Service Representative I - Houston, TX

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever‑changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers.

WHAT ARE YOU GOING TO DO?

• Communicate information to operations and sales personnel on shipments which require special handling.
• Advise customers, sales personnel and station management of the current status of all shipments.
• Respond promptly and professionally to customer requests for status of shipments, routings, "Paid‑On‑Delivery" charges or other inquiries.
• Coordinate with sales and customers to develop customer specific standard operating procedures.
• Follow‑up on sales leads provided from daily shipment logs and quotes.
• Assist in customer service and the preparation of quotes.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED; Less than one year related experience.
• Skills: Basic proficiency in Microsoft Office, internet, web‑based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your well‑being. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

BENEFITS

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short‑and‑long‑term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑and‑long‑term disability, critical illness, identity theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world‑class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.