Senior Manager, Customer Excellence & Key Accounts

American President Lines

Houston (TX)

On-site

USD 123,000 - 154,000

Full time

7 days ago

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Benefits offered by this job

Paid Time Off

401(k)

Health Insurance

Employee benefits platform

Job summary

CEVA Logistics, a leading global supply chain provider, is hiring a Customer Excellence Senior Manager in Houston, TX. You will lead customer service, account management, and customer-facing operations to deliver top-tier service and strong business results.

You will collaborate with operations leadership to meet customer expectations, monitor KPIs, and drive continuous improvement while growing client relationships across the portfolio.

Qualifications

7-10 years in freight forwarding, logistics, transportation, customer service or account management.
5+ years leading customer-facing teams and strategic relationships.
Strong knowledge of freight forwarding operations and KPI/ SLA management.
Experience with financial planning, forecasting and P&L performance.

Responsibilities

Lead customer service, key account management, and customer-facing operations.
Build strategic relationships with key customer stakeholders and drive satisfaction.
Monitor SLAs, KPIs, and operational metrics; report on performance.
Coach and develop team members; lead cross-functional projects.
Apply Lean methodologies to improve customer experience and efficiency.

Skills

Leadership

Account management

Customer service

KPIs/SLAs

Excel/reporting

Communication

Project management

Education

Bachelor's degree preferred

Tools

Excel

Job description

You will collaborate with operations leadership to meet customer expectations, monitor KPIs, and drive continuous improvement while growing client relationships across the portfolio.

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