Logistics Customer Service Specialist

Forward Air Corporation; Greeneville (TN); On-site; USD 19,286 - 27,552; Full time

Job summary

Forward Air Corporation in Greeneville, TN, seeks a Corporate Customer Service Representative to handle inbound calls and emails from customers and internal staff, resolving questions about services and shipments with high courtesy and professionalism.

The role emphasizes data entry, timely reporting, and maintaining records, with a Monday–Friday schedule and a starting wage of $17.00 per hour. The team supports a fast-paced logistics environment.

Qualifications

• Must have at least 1 year of customer service experience.
• Demonstrated ability to complete assignments and meet deadlines.
• Ability to maintain effective working relationships with customers and coworkers.
• Desire for a long-term career with an industry-leading company.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and work under pressure.
• Understanding of industry documents (Bill of Lading, TSA forms, etc.).
• High School diploma or GED.

Responsibilities

• Answer incoming customer calls, emails, and chat for one-touch resolution.
• Data entry and internal documentation of calls and emails.
• Process shipment change requests and follow up.
• Run customer reports and share results with relevant parties.
• Review shipment tracking history and report delays.
• Maintain records and logs as required by function.
• Monitor email requests and provide timely information.
• Assist with general administrative duties (phone, filing, scanning).
• Demonstrate regular and dependable attendance.

Job description

Forward Air Corporation in Greeneville, TN, seeks a Corporate Customer Service Representative to handle inbound calls and emails from customers and internal staff, resolving questions about services and shipments with high courtesy and professionalism.

The role emphasizes data entry, timely reporting, and maintaining records, with a Monday–Friday schedule and a starting wage of $17.00 per hour. The team supports a fast-paced logistics environment.