Customer Service Rep — Flexible Schedule & Shipping Support

Forward Air Corp.; Greeneville (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

Forward Air Corp. in Greeneville, Tennessee is hiring a Corporate Customer Service Representative to handle incoming calls from customers, internal sales, and station staff. You will resolve questions about services and tracking issues with courtesy and professionalism via phone and email.

You will enter data, process shipment changes, run reports, and maintain records. The role requires at least one year of customer service experience, strong communication, and the ability to multitask in a

Qualifications

• Must have at least 1 year of customer service experience.
• Proficient with Microsoft Office and data entry.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrated ability to maintain professional communication with customers and internal staff.

Responsibilities

• Answer incoming calls, emails, and chat to provide detailed information for one-touch resolution.
• Data entry and documenting calls and emails internally.
• Process shipment change requests and follow up to ensure completion.
• Run customer reports and provide results on time; review shipment tracking history and report delays.
• Maintain records and logs as required.
• Monitor email requests and provide detailed information promptly.
• Maintain regular attendance and keep workspace neat and organized.
• Perform other duties as assigned.

Skills

Customer service

Written communication

MS Office

Typing 35 wpm

Multitasking

Teamwork

Education

High School diploma or GED

Tools

AS400

Job description

Forward Air Corp. in Greeneville, Tennessee is hiring a Corporate Customer Service Representative to handle incoming calls from customers, internal sales, and station staff. You will resolve questions about services and tracking issues with courtesy and professionalism via phone and email.

You will enter data, process shipment changes, run reports, and maintain records. The role requires at least one year of customer service experience, strong communication, and the ability to multitask in a