Logistics Customer Service Representative 1

Amana Brand Heating & Air Conditioning; Waller (TX); On-site; USD 37,000 - 65,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Heiz- und Klimaanlagen sucht einen engagierten Kundenservice-Mitarbeiter. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und -beschwerden, verwalten Bestellungen und tragen zur Umsatzsteigerung bei. Sie werden in einem dynamischen Team arbeiten, das auf hervorragenden Kundenservice und Problemlösungsfähigkeiten Wert legt. Mit umfangreichen Schulungsprogrammen und Wachstumsmöglichkeiten bietet diese Position eine hervorragende Gelegenheit, Ihre Karriere in der Logistik und im Kundenservice voranzutreiben. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem globalen Unternehmen zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Sofortige Benefits für Vollzeitmitarbeiter

Schulungsprogramme

Karrierewachstumsmöglichkeiten

Qualifications

• 1-3 Jahre Erfahrung im Kundenservice, idealerweise in der Logistik.
• Kenntnisse in HVAC-Produkten und Marktkenntnis sind von Vorteil.

Responsibilities

• Bearbeitung von Kundenanfragen und Beschwerden zur Sicherstellung der Kundenzufriedenheit.
• Verwaltung von Bestellungen und Kundenkonten.

Skills

Kundenservice

Problemlösung

MS Office Kenntnisse

Kommunikationsfähigkeiten

Organisation

Education

High School Diploma oder GED

Tools

MS Office - Excel, Word, PowerPoint, Outlook

Job description

Logistics Customer Service Representative 1

Join to apply for the Logistics Customer Service Representative 1 role at Amana Brand Heating & Air Conditioning

Logistics Customer Service Representative 1

3 days ago Be among the first 25 applicants

Join to apply for the Logistics Customer Service Representative 1 role at Amana Brand Heating & Air Conditioning

Get AI-powered advice on this job and more exclusive features.

Description

Daikin Comfort Technologies Manufacturing, L.P., is seeking a skilled individual for our Logistics Customer Service Representative 1 position with our Logistics organization at our Daikin Texas Technology Park location in Waller, Texas.

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide
  
  

Job Details

Description

Daikin Comfort Technologies Manufacturing, L.P., is seeking a skilled individual for our Logistics Customer Service Representative 1 position with our Logistics organization at our Daikin Texas Technology Park location in Waller, Texas.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide
  
  

The Logistics Customer Service Representative responds to customer’s inquiries or complaints regarding the organization’s products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization’s products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product. This position serves as the primary point of contact forindependent distributors and CODbranches.The CSR supports the Sales Managers by developing and improving phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory.

Position Responsibilities may include;

• Order fulfillment and order maintenance processes. Open customer accounts by recording account information.
• Create and maintain customer records by updating account information Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts. Monitor scheduled shipment dates to ensure timely delivery and expedite date of delivery.
• Educate customers about terminology, features and benefits of products in order to improve sales and customer satisfaction.
• Collaborate with Sales Mangers to verify pricing discounts and customer details.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Process Return Materials Authorizations (RMAs) and transfer requests; AAA (Credit/Debits) and Damage Claims
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Follow up with customers to ensure customer satisfaction, document and report matters that need addressing.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team efforts by accomplishing related results as needed.
  
  

Nature And Scope

• Works within well-defined instructions
  
  

Knowledge And Skills

• HVAC product knowledge and market knowledge
• Excellent customer service skills
• Problem solving, de-escalating and resolving conflicts
• Effective verbal and written communication and listening skills
• Working knowledge of MS Office – Excel, Word, PowerPoint, and Outlook – and data entry
• Quality focus – attention to detail and accuracy and effective documentation skills
• Ability to analyze and process information
• Excellent organizational and time management skills including prioritization skills to complete projects on time
• Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives
• Ability to apply good judgement, strong work ethics and integrity on the job
• Ability to establish positive working relationships with internal and external customers and employees
  
  

Experience

• 1-3 years of experience
  
  

Education

• High School diploma or GED equivalent
  
  

People Management: No

Physical Requirements / Working Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations.
  
  

Reports To

• Manager, Customer Service/Order Services
  
  

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Amana Brand Heating & Air Conditioning by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Cypress, TX $37,000.00-$65,000.00 3 months ago

Team Member Customer Care - Part Time - Work At Home (OK, AL, GA Applications Only)

Apertura Futura: Customer Service Representative - State Farm Agent Team Member

Call Center Agent I / II / III - Katy Orthopedics

Cross Creek Ranch - FM 1463 & Fulshear Bend - Grocery - Customer Service Rep - Part-Time

Member Customer Service Representative- Monty Ballard

Logistics Customer Service Rep. 2 (6201)

Commercial Customer Service Representative

Customer Service & Contracts Billing Specialist

Customer Care Representative, Transportation (REPOST)

Logistics Customer Service Representative 2 (8080)

Logistics Customer Service Representative 2 (7562)

Logistics Customer Service Rep. 2 (6201)

Logistics Customer Service Representative 1

Member Customer Service Representative- Mark A. Chapman

CUSTOMER SERVICE MANAGER (COFFEE SERVICES) - KATY, TX

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.