Logistics Customer Service Representative 2 (7562)

Amana Brand Heating & Air Conditioning; Waller (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Logistics Customer Service Representative to enhance customer satisfaction and streamline order management. In this pivotal role, you will respond to customer inquiries, resolve issues, and support sales efforts while ensuring timely product delivery. Your expertise in HVAC products will be vital in educating customers and building strong relationships. Join a dynamic team that values collaboration and strives to meet sales quotas while contributing to business objectives. If you are passionate about customer service and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 3-6 years of customer service experience in the HVAC industry.
• Knowledgeable about HVAC products and market dynamics.

Responsibilities

• Manage order fulfillment and assist with customer inquiries.
• Collaborate with Sales Managers and maintain customer satisfaction.

Skills

HVAC product knowledge

Customer service skills

Communication skills

Problem-solving skills

MS Office proficiency

Data entry skills

Organizational skills

Teamwork

Education

High School diploma or GED

Tools

MS Office

Job description

Logistics Customer Service Representative 2 (7562)

Join to apply for the Logistics Customer Service Representative 2 (7562) role at Amana Brand Heating & Air Conditioning.

Description

The Logistics Customer Service Representative responds to customer inquiries or complaints regarding the organization’s products or services. Determines the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolutions. Must be knowledgeable of the organization’s products, services, procedures, and practices. Responsible for order management from purchase order to shipment. Serves as the primary contact for independent distributors and COD branches. Supports Sales Managers by generating revenue through sales leads, prospect calls, and building relationships with customers. Responsible for meeting sales quotas and monitoring competitive activity within the territory.

Position Responsibilities include:

• Order fulfillment and maintenance, opening customer accounts, updating records, and assisting with product information.
• Monitoring shipment schedules and ensuring timely delivery.
• Educating customers on product features and benefits.
• Collaborating with Sales Managers on pricing and customer details.
• Handling returns, claims, and resolving product or service issues.
• Following up to ensure customer satisfaction and reporting issues.
• Maintaining financial accounts and preparing reports based on customer data.
• Contributing to team efforts to achieve business objectives.

Knowledge and Skills:

• HVAC product and market knowledge.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in MS Office and data entry.
• Attention to detail, organizational skills, and ability to analyze information.
• Strong teamwork, ethics, and relationship-building skills.

Experience: 3–6 years in customer service within the HVAC industry.

Education: High School diploma or GED.

Physical requirements and work environment details are included in the original description.

Reports To: Manager, Customer Service/Order Services.

Qualified applicants must be legally authorized to work in the U.S. and will not require sponsorship now or in the future.

The company is an equal opportunity employer, complying with all relevant laws and regulations.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Manufacturing