Logistics Customer Service Representative 1

Daikin Comfort; Waller (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Logistics Customer Service Representative to join their dynamic team. In this role, you will be the vital link between customers and the company, ensuring that inquiries are handled efficiently and orders are fulfilled accurately. With a focus on customer satisfaction, you'll utilize your problem-solving skills and HVAC product knowledge to enhance customer relationships and support sales initiatives. This opportunity offers a pathway for career growth within a global organization, where your contributions will make a significant impact on customer experience and operational success.

Benefits

Benefits effective on day one

Training programs

Growth opportunities

Global company backing

Qualifications

• 1-3 years of relevant experience in customer service or logistics.
• Knowledge of HVAC products and market dynamics.

Responsibilities

• Respond to customer inquiries and resolve issues to ensure satisfaction.
• Manage orders and serve as the primary contact for distributors.

Skills

HVAC product knowledge

Customer service skills

Problem-solving skills

MS Office proficiency

Data entry skills

Organizational skills

Communication skills

Interpersonal skills

Education

High School diploma or GED

Tools

MS Office

Job description

Logistics Customer Service Representative 1

Join us to apply for the Logistics Customer Service Representative 1 role at Daikin Comfort.

**Company Overview:**
Daikin Comfort Technologies Manufacturing, L.P., is seeking a skilled individual for our Logistics Customer Service Representative 1 position at our Daikin Texas Technology Park location in Waller, Texas.

**Why work with us?**

• Benefits are effective on day one for all full-time direct hires.
• Training programs available to guide team members and develop new skills.
• Growth opportunities to advance your career.
• Be part of a global company backed by Daikin Industries, Ltd., with over 60,000 employees worldwide.

**Job Responsibilities:**

• Respond to customer inquiries or complaints regarding products or services.
• Determine the best method to resolve issues to ensure customer satisfaction and policy adherence.
• Coordinate problem resolution with relevant departments.
• Manage orders from purchase to shipment, serving as the primary contact for distributors and branches.
• Support sales by generating leads, initiating prospect calls, and maintaining customer relationships.
• Meet sales quotas and monitor competitive activity within the territory.

**Key Duties:**

• Order fulfillment, account creation, and maintenance.
• Assist customers with product info, order status, and shipping details.
• Educate customers on products to improve sales and satisfaction.
• Process RMAs, transfer requests, and claims.
• Resolve product or service issues and follow up with customers.
• Maintain financial accounts and prepare reports based on customer data.

**Knowledge & Skills:**

• HVAC product and market knowledge.
• Excellent customer service and problem-solving skills.
• Proficiency in MS Office and data entry.
• Strong organizational, communication, and interpersonal skills.

**Experience & Education:**

• 1-3 years of relevant experience.
• High School diploma or GED.

**Additional Details:**

• Physical requirements: Able to perform essential duties with or without accommodations.
• Reports to: Manager, Customer Service/Order Services.

Qualified applicants must be legally authorized to work in the U.S. and will not require employer-sponsored work authorization.

Daikin is an Equal Opportunity Employer and complies with all relevant laws regarding employment discrimination.