Logistics Customer Service Rep. 2 (6201)

Amana Brand Heating & Air Conditioning; Waller (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Logistics Customer Service Representative to enhance customer satisfaction and support sales efforts. In this dynamic role, you will be the primary contact for independent distributors, managing orders from purchase to shipment while providing exceptional service. Your expertise in HVAC products and excellent communication skills will be crucial in resolving inquiries and fostering strong customer relationships. Join a diverse and inclusive workplace that values your contributions and offers opportunities for growth.

Qualifications

• 3-6 years of customer service experience within the HVAC industry.
• Strong knowledge of HVAC products and excellent customer service skills.

Responsibilities

• Manage order fulfillment, customer accounts, and product inquiries.
• Collaborate with Sales Managers on pricing and customer details.
• Resolve product or service issues and ensure customer satisfaction.

Skills

HVAC product and market knowledge

Excellent customer service skills

Problem-solving and conflict resolution

Effective communication and listening skills

Proficiency in MS Office and data entry

Attention to detail and accuracy

Analytical skills

Organizational and time management skills

Teamwork

Good judgment and work ethic

Education

High School diploma or GED equivalent

Job description

Logistics Customer Service Rep. 2 (6201)

Join to apply for the Logistics Customer Service Rep. 2 (6201) role at Amana Brand Heating & Air Conditioning

Job Description

The Logistics Customer Service Representative responds to customer inquiries or complaints regarding the organization’s products or services. They determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. The role involves coordinating problem resolution with appropriate departments, informing customers of standard procedures or resolutions, and being knowledgeable about the organization’s products, services, procedures, and practices. Responsibilities include order management from purchase to shipment, serving as the primary contact for independent distributors and COD branches, and supporting sales efforts through lead generation, prospecting, and maintaining customer relationships. The position also involves monitoring competitive activity and trends within the territory.

Position Responsibilities

• Order fulfillment and maintenance, including opening customer accounts and updating records.
• Assist customers with product availability, pricing, order status, and other account functions.
• Educate customers on product features and benefits to enhance sales and satisfaction.
• Collaborate with Sales Managers on pricing and customer details.
• Answer product and service questions, suggest additional products/services.
• Process RMAs, transfer requests, credit/debit adjustments, and damage claims.
• Resolve product or service issues, follow up to ensure resolution.
• Follow up with customers to ensure satisfaction and report issues.
• Maintain financial accounts and prepare customer reports.
• Analyze customer information to recommend products/services.
• Contribute to team efforts to achieve results.

Knowledge and Skills

• HVAC product and market knowledge
• Excellent customer service skills
• Problem-solving and conflict resolution
• Effective communication and listening skills
• Proficiency in MS Office and data entry
• Attention to detail and accuracy
• Analytical skills
• Organizational and time management skills
• Teamwork, results orientation, and professionalism
• Good judgment, work ethic, and integrity
• Ability to build positive relationships with customers and colleagues

Experience

3–6 years of customer service experience within the HVAC industry.

Education

High School diploma or GED equivalent.

Physical Requirements / Environment

Must perform essential responsibilities with or without reasonable accommodations.

Reports To

Manager, Customer Service/Order Services

Qualified applicants must be legally authorized to work in the United States without employer sponsorship now or in the future.

Amana Brand Heating & Air Conditioning is an equal opportunity employer, committed to diversity and inclusion in the workplace.