Customer Service Representative- Remote

JG Wentworth; Houston (TX); Remote; USD 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This remote role offers a vibrant call center environment where you'll have the opportunity to make a meaningful impact on clients' lives. You'll be the first point of contact for clients enrolled in a debt resolution program, ensuring they receive the highest level of service. Your ability to communicate clearly and empathetically will be key in resolving client inquiries and fostering trust. If you're passionate about helping others and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Full medical, vision, dental benefits

401K with company match

15 days PTO

Paid vacations and holidays

Positive company culture

Employee referral bonuses

Qualifications

• 1 year of customer service experience preferred.
• Strong multitasking and organizational skills are essential.
• Fluent in Spanish is a plus.

Responsibilities

• Provide high-level customer service and achieve retention goals.
• Resolve client questions and concerns promptly and professionally.
• Use CRM to manage client accounts and document discussions.

Skills

Customer Service

Multitasking

Time Management

Communication Skills

Empathy

Bilingual (Spanish)

Education

High School Diploma

Tools

CRM Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Customer Service Representative- Remote role at JG Wentworth.

Customer Service Representative
Schedule: Remote (TX & FL applicants only)

Overview

This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people’s lives. Our Customer Service Representatives are the primary point of contact for clients enrolled in our debt resolution program. Throughout the process, clients may have questions or problems that require quick, confident answers and solutions from an expert. The role focuses on providing excellent customer experience, ensuring high satisfaction and retention.

Responsibilities

• Work as part of the Client Services Team providing the highest level of customer service and achieving retention goals.
• Resolve all client questions and concerns promptly, professionally, and thoroughly.
• Build rapport and trust with clients through open and transparent communication via phone and email.
• Use our CRM to manage client accounts and document discussions with clarity.
• Assist with reviewing enrollment information to ensure client success and retention activities.
• Handle escalation calls with courtesy and professionalism.
• Collaborate with supporting departments to ensure client success.

Qualifications

• High school diploma or equivalent; 1 year call center experience preferred but not required.
• Fluent in Spanish is a plus.
• At least 1 year of customer service experience; call center experience preferred.
• Reliable internet connection required.
• Positive attitude, team-oriented, empathetic.
• Strong multitasking, time management, and organizational skills.
• Clear and professional communication skills, both verbal and written.
• Experience in administrative or customer service roles.
• Financial services experience (banking, loans, credit cards) is a plus.
• Previous debt settlement experience is highly advantageous.
• Flexible schedule and strong work ethic.
• Proficiency in Word, Excel, and Outlook.

The above skills describe essential functions and are not exhaustive. All duties are performed in accordance with company policies and procedures.

Compensation

$35,000 - $40,000 annually, with monthly bonus potential.

Benefits

• Full medical, vision, dental benefits.
• 401K with company match.
• 15 days PTO, paid vacations, and holidays.
• Positive company culture.
• Employee referral bonuses.

Start building your career with J.G. Wentworth today!

J.G. Wentworth is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics. Employment decisions are based on qualifications, merit, and business needs.