Bilingual Health Care Customer Service Representative

State Collection Service, Inc.; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking Remote Bilingual Health Care Customer Service Representatives to join their dynamic team. In this challenging yet rewarding role, you will manage inbound and outbound calls, addressing questions about insurance and financial assistance. Your expertise in customer service and medical terminology will be vital in providing exceptional support to clients. Enjoy a competitive wage with opportunities for performance-based increases, alongside a comprehensive benefits package that includes health insurance and paid time off. This is a fantastic opportunity to make a meaningful impact in healthcare while working in a supportive and fast-paced environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid Time Off

Annual Profit Sharing

Paid Holidays

Wellness Programs

Gym Reimbursement

All Necessary Equipment Provided

Qualifications

• 1+ years of experience in a Call Center or Customer Service role.
• Knowledge of medical terminology and healthcare insurance preferred.

Responsibilities

• Handle inbound and outbound calls resolving billing and payment issues.
• Respond to patient inquiries professionally and thoroughly.

Skills

Customer Service Experience

Medical Terminology Knowledge

Bilingual Communication

Organizational Skills

Ability to Work in Fast-Paced Environment

Job description

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Bilingual Health Care Customer Service Representative, you will handle inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast-paced, and team-oriented.

**Veterans and Military Spouses Encouraged to Apply**

Duties include but are not limited to:

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary
• Responds to requests for information by patients/account holders in a professional, thorough, and explainable manner
• Acts to gain payment or arrange payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client inquiries as needed
• Enters and monitors payment arrangements
• Adheres to all FDCPA, FCRA, HIPAA, and other applicable laws

Qualifications, Skills, and Experience:

• 1+ years of experience working in a Call Center or Customer Service role involving contact with the public
• Knowledge/experience of medical terminology, patient billing, healthcare insurance, and/or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organizational skills and the ability to handle multiple tasks simultaneously
• Flexibility in scheduling, including regular evening and Saturday work as required
• Ability to work cooperatively within a team-based environment
• Bilingual candidates will provide additional support for bilingual calls

Wage:

• Bilingual: $17.00/hr with a $1.00 increase at 90 days, plus quarterly performance increases up to an additional $2.00/hr within the first 12 months
• Non-Bilingual: $15.00/hr with a $1.00 increase at 90 days, plus quarterly performance increases up to an additional $2.00/hr within the first 12 months

We Offer a Comprehensive Benefits Package:

• Health, Dental, Vision, Life, and Disability Insurance, 401K with employer match, and HSA/Flexible Spending Accounts
• Paid time off starting after 90 days and annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family-friendly events
• Wellness programs and gym reimbursement
• All necessary equipment and technical support provided

* Benefits eligibility depends on FTE status and position

*All employment offers are contingent upon successful completion of a criminal background check and references.

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State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other protected classification.

By applying, you acknowledge permission for us to contact you via phone, text, or email regarding this position.