Logistics Customer Service Rep

Hogan

St. Louis, Northern (MO, KY)

Hybrid

USD 40,000 - 55,000

Full time

2 days ago

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Benefits offered by this job

Health Plan Options

PTO Upon Hire

401K Matching Program

Job summary

Hogan Transportation is seeking a Customer Service Representative to serve as the primary contact for Hogan customers, soliciting freight to match capacity and ensure on-time pick-up and delivery. You will maintain customer information, coordinate with Fleet Managers, and work to maximize revenue while controlling deadhead.

Ideal candidates have a high school diploma or GED, familiarity with AS400/EDI and Freight websites, and proficiency with Microsoft Word and Excel.

Qualifications

High school diploma or GED required; an associate degree preferred.
Proficiency in Microsoft Word and Excel is required.
AS400, EDI and freight websites familiarity is preferred.

Responsibilities

Maintain an accurate customer contact list and inputs load information for Fleet Managers and Drivers.
Solicit freight to balance capacity and maximize revenues.
Schedule and re-schedule loads to maximize efficiencies and revenues.
Match demand with current and future capacity while considering safety and DOT hours.
Ensure on-time pick-up and delivery and maximize revenue with limited deadhead.
Communicate with Fleet Management and Customer Service Manager to align on service needs.
Monitor trailer pools and route to ensure asset utilization and service levels.
Perform other duties as assigned.

Education

High school diploma or GED

Associates degree

Tools

Microsoft Word

Microsoft Excel

AS400

EDI

Freight websites

Job description

From our headquarters in St. Louis to locations nationwide, we help driven professionals find career paths that promote growth. Join a team that is dedicated to investing in your success.

Benefits of Working at Hogan

Health Plan Options to Fit Every Family Size

Comprehensive healthcare plans designed to meet the needs of individuals and families of all sizes.

Coverage that helps keep your smile bright and your vision clear.

PTO Upon Hire

Enjoy paid time off from day one to support your work-life balance.

401K Matching Program

Build your future with our competitive retirement savings plan and employer match.

Grow with us through career development and promotion opportunities.

Pride in who we are and what we do. Dedication to customers and their needs. Striving to be the one people turn to for their transportation needs. Family — shops helping each other take care of the customer.”

Julie | Hogan Employee

Our Culture in Action

With over 105 years of business experience and a family-oriented approach to managing relationships, we foster a culture of care, integrity and trust with our employees, customers and partners.

Open Positions

View all open Hogan careers and start exploring which career path might be the best fit for you.

ogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

The Customer Service Representative serves as the primary single-source contact for Hogan customers, soliciting freight to match current and future capacity in the region. Maintains accurate and detailed information of customers’ needs and constraints as they relate to the pick-up and delivery of products. Maximizes revenue by efficiently matching capacity and demand within the region. Strives for 100% on-time service and maximizes utilization of drivers and equipment while keeping deadhead within the company expectations.

Essential Duties and Responsibilities

Maintains an accurate customer contact list.
Inputs load information to be used by Fleet Managers and Drivers.
Solicits freight to achieve capacity/demand balance and maximize revenues.
Schedules and re-schedules loads as necessary to maximize efficiencies and revenues.
Matches demand with current and future capacity in an area with consideration given to:
Driver and equipment safety, including, but not limited to ensuring DOT hours of service issues are not compromised.
Ensures operations are efficient and maximized.
Maximizes available revenue to pick up and deliver freight by minimizing deadhead.
Customer satisfaction by ensuring on-time pick-up and delivery.
Matches driver home-time needs with freight based on priorities allowing appropriate time and routing for equipment service and maintenance.
Resolves any service issues that may arise with their customers to help ensure customer satisfaction and retention.
Manages and monitors the progress of load pick-up and delivery to foresee any potential problems and intercede and make appropriate operational modifications, as necessary, to ensure customer satisfaction and maximize revenue.
Communicates with Fleet Management as needed to ensure customer expectations are met.
Communicates with the Customer Service Manager to keep properly informed of service concerns, volume changes, etc.
Monitors and utilizes trailer pools, as appropriate.
Other duties as assigned.